Membership Relations Manager

Membership Relations Manager
The Greater Nashua Chamber of Commerce
Nashua, NH 03060
Full-time, with a generous benefits package
Salary: $48,000 to $52,000 depending on experience

Position Overview: This position reports directly to the CEO of the Chamber of Commerce. As Membership Relations Manager at the Chamber of Commerce, you will play a crucial role in cultivating and maintaining relationships with current and prospective members. Your primary responsibility is to oversee the growth of the chamber's membership base, ensuring a diverse and engaged community. This role involves strategic planning, member engagement, and collaboration with various stakeholders to enhance the overall value of chamber membership. This is an in-person position with the flexibility to work remotely on Fridays. Some morning and evening events. Candidates with past sales experience and/or active in a Chamber of Commerce will be given priority.

Key Responsibilities:

• Membership Growth:
• Develop and implement strategies to attract new members to the chamber.
• Conduct market research to identify potential members and industries for targeted outreach.
• Collaborate with the marketing team to create compelling membership campaigns and promotional materials.
• Must be comfortable with connecting with prospective businesses via the phone, email, and/or in-person via cold calls.
• Member Retention:
• Build and nurture strong relationships with existing members to encourage retention.
• Monitor member satisfaction and address concerns or issues promptly.
• Develop and implement programs to enhance the value of chamber membership for existing members.
• Collaborate with and facilitate member engagement efforts with committee volunteers who’s task is to help with retention.
• Events and Networking:
• Organize member benefit workshops to facilitate member interaction.
• Work closely with event planning teams to ensure seamless execution of chamber activities.
• Promote member participation in chamber events to foster a sense of community and collaboration.
• Coordinates monthly Out-of-the-Box lunches and Coffee Connections
• Communication and Outreach:
• Effectively communicate the benefits of chamber membership to businesses and individuals.
• Utilize various communication channels, including social media, newsletters, and direct outreach, to engage with current and potential members.
• Represent the chamber at community events and meetings to enhance visibility.
• Data Management:
• Maintain accurate and up-to-date membership records and databases.
• Develop a proficiency in the chamber’s unique database so to identify member business status, prospective members, primary representatives of each business.
• Generate reports on membership trends, growth, and engagement for internal use.
• Utilize data to identify opportunities for targeted membership initiatives.
• Collaboration:
• Liaison on Monthly membership and Ambassador Committee meetings.
• Work closely with other departments, such as marketing, events, and advocacy, to align membership initiatives with overall chamber goals.
• Work closely with the office manager on member dues status and ‘welcome & renewal’ communication to members.
• Collaborate with local businesses, community leaders, and government officials to strengthen partnerships and support chamber objectives.

7. Qualifications:

• Bachelor's degree in business, marketing, a related field, or the equivalent of with 3 to 5 years of sales experience.
• Proven experience in membership management, business development, or related roles.
• Strong interpersonal and communication skills.
• Excellent organizational and project management abilities.
• Familiarity with CRM software and membership management tools is a plus.
• Understanding of local business and community dynamics.
• Valid Driver’s License along with the ability to work some early evenings.

8. Benefits Package

• Earned paid time off
• Sick days
• Paid holidays
• Remote 1 day per week
• 401K
• Health Insurance plan offered

The Greater Nashua Chamber of Commerce is an equal opportunity employer. We encourage candidates from diverse backgrounds to apply.

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• Day shift

Ability to Commute:

• Nashua, NH 03060 (Required)

Work Location: In person

Apply Here: https://shorturl.at/NR0nh